FAQ

FREQUENTLY ASKED QUESTIONS

Turn Around Time

Please allow for 5-7 business days for your order to ship. 

Local Pickup

If you would like to pick up your order from us in St Charles, Iowa, please select the local pick up option. After your order has been placed you will receive an email with local pickup times. 

Shipping Rates

All items are shipped via USPS or UPS. Shipping is calculated by the amount of your order. Shipping rates are as followed:

Order total $0-$25.99--cost of shipping is $6.50

Order total $26.00-$49.99---cost of shipping is $8.00 

Order total $50.00-$99.99--cost of shipping is $9.00

Order total $100 and over ----FREE 

Exchanges and Returns

Exchanges may be allowed on a case by case basic. You must contact us within 3 days of delivery or pick up to inquire about an exchange. Buyer will be responsible for all related shipping charges. 

Return for a refund will only be accepted if the item arrived damaged. Buyer has 3 days after items have been delivered to contact us with a description of the damage as well as photographs.

 

Contact Info:

Email: brandedcandco@gmail.com